Order Processor (Bilingual Required - Eng/Span) - MultiPro Property Solutions

Valet Living • Scottsdale, AZ

3d • $19 • Remote

About The Position

Process Orders. Support Clients. Grow Your Career. Are you a detail-oriented professional who thrives in a fast-paced environment? Do you enjoy supporting clients, ensuring seamless service delivery, and keeping operations organized? If so, MultiPro wants you on our team! We’re looking for a Bilingual Order Processor ready to make an impact. In this role, you’ll serve as a key point of contact for our clients while ensuring timely and accurate order fulfillment. If you’re proactive, highly organized, and passionate about customer service, this is the role for you. Compensation & Work Environment Details: Schedule: Monday - Friday, 8:00 AM - 5:00 PM PT. Must be able to work Pacific Time hours while supporting clients, branch teams, and field operations across all U.S. time zones , adapting communication and prioritization as needed. Work Location: This position can be based in the following states: Nevada and Arizona. Candidates must reside in one of these states at the time of hire.

Requirements

• Experience: 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
• Education: High school diploma or GED required; additional coursework or degree preferred.
• Bilingual: English/Spanish required.
• Critical Thinker & Highly Analytical: Able to assess complex service requests, identify potential issues, apply sound judgment, and determine the most effective path forward while maintaining accuracy and compliance.
• Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce & Talkdesk experience highly preferred.
• Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
• Organized & Detail-Oriented: Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment.
• Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
• Collaborative Team Player: Communicates effectively with cross-functional teams, contributes positively to a team environment, and supports shared goals.
• Accountable Self-Starter: Demonstrates a strong sense of ownership, accountability, and responsibility for both individual work and team success.

Nice To Haves

• hospitality/concierge or executive assistant background is a plus.
• Salesforce & Talkdesk experience highly preferred.
• additional coursework or degree preferred.

Responsibilities

• Manage Order Processing: Accurately create, process and research service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client issues or escalate as needed.
• Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Client Experience: Deliver an exceptional client experience and support high customer‑satisfaction outcomes through assessing client needs, providing fast and professional communication, offering proactive updates, ensuring accurate order processing, and building strong, trust‑based client relationships.
• Administrative Support: Maintain accurate client, property, and order information in internal systems.

Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED