Order Processor

AvantGuard Monitoring C•Ogden, UT

4h•Hybrid

About The Position

Freeus, a Becklar Company, is an award winning wholesale provider of wearable mobile personal emergency response systems (mPERS). At Becklar, we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T.!. We develop two-way voice mPERS that work both inside the home and away from home, offering peace of mind to seniors and their caregivers. Our Honor Alert team specializes in providing our life-saving devices to veterans and this team has had explosive growth. This position is part time, up to 30 hours per week. As one of the fastest growing companies in the US and a leading mobile mPERS manufacturer, Freeus is looking to add an Order Processor. In this role you will be responsible for providing excellent customer service to the VAs and our end users. You will work efficiently to process orders from the VAs in a timely manner. You will receive cross training in shipping and RMA testing and help shipping team when necessary.

Requirements

Maintain a consistent and predictable schedule
Proficiency with Microsoft Office/Google Products
Strong interpersonal skills with the ability to work cohesively within a team environment
Self-manage with moderate supervision
Team player with can-do attitude
Results-oriented, creative-problem solver; Able to meet deadlines
Attention to detail, focus, follow-up and follow-through; methodical time management

Responsibilities

Work as a member of the team to achieve our standard of quality of work and goals
Maintain attention to detail while working through job duties
Use critical thinking as new situations and problems arise
Maintain professionalism, security, and integrity to ourselves, co-workers, and customers
Process orders from the VAs in a timely manner while maintaining accuracy
Communicate with VAs about orders
Create sales orders in Netsuite
Activate device through Orion
Ensure all orders are processed for the day
Create and send invoices after orders have been processed
Send invoices within 24 hrs
Assist end users in setting up their accounts, activating, and testing their devices
Process returns, replacements, and accessories that are needed by end users
Cross train in shipping and RMA testing
When needed help ship out devices
Account for inventory
Test returned devices for defects
Adapt to new processes and technology
Assist with projects as required
Work with other departments to maintain efficiency and find resolutions to larger technical issues
Other duties as prescribed