Order Processor

United Finishes, LLC • Houston, TX

4h

About The Position

JOB SUMMARY

The Order Processor is responsible for receiving customer orders, generating work orders, and upholding meticulous record-keeping. This role involves the collection and interpretation of essential customer and internal data to construct precise and comprehensive orders, facilitating successful installations. Collaborating with internal teams is a key aspect of this position to ensure effective communication throughout the process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Requirements

• High School Diploma or GED required.
• 1-2 years of order entry and customer service experience preferred.
• RFMS knowledge is a plus
• Flooring or construction industry experience required.
• Experience using Microsoft Office (Word, Excel, and PowerPoint) is essential.

Responsibilities

• Generate installer work orders efficiently and accurately.
• Execute precise and punctual data entry of customer selections into the order processing system, aligning with builder schedules and specifications.
• Establish and uphold digital builder files for ongoing maintenance.
• Handle builder reselection requests.
• Recognize and escalate any instances of missing or erroneous information in both company and customer ordering documentation.
• Maintain regular interaction with internal and external stakeholders, employing clear and succinct written and verbal communication.
• Escalate urgent or atypical issues to a supervisor when necessary.

Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED