Order Processing Representative - Part Time!

Pet Food Experts,LLC•Pawtucket, RI

2d•Onsite

About The Position

Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets! Position Summary: If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high-quality, precise work using established processes and procedures. The Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks. Schedule: Onsite Monday-Wednesday, 8:30AM - 3:00PM

Requirements

Demonstrate problem solving, decision-making, and teamwork experience.
Work in an environment where individuals take accountability of impact to the company’s performance
Excellent planning, multitasking, communication, and organizational skills
Work both autonomously and in a collaborative environment
Professional telephone, email, and interpersonal etiquette
Computer proficiency, Google Suite, and Excel experience
Strong focus on repeatable, high quality results

Responsibilities

Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team
Keep all account notes up to date as related to order processing
Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates
Share recalled product information as needed with retailers
Maximize positive relationships through a shared commitment to provide a world class customer experience
Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment
Strong initiative and self-direction with a commitment to results
Manage daily tasks to maximize productivity and ensure optimal organization and time management
Remain current on product catalog, such as descriptions, case quantities, discontinued items, and product substitutions
Collaborate with peers to leverage customer knowledge to enhance positive customer relationships
Use of established processes and procedures to aid in decision making
Claims entry support as needed