Order Processing Representative I

Fluidra North America•Carlsbad, CA

79d•Onsite

About The Position

Fluidra is looking for an Order Processing Representative I to join our team in Carlsbad, CA. WHAT YOU WILL CONTRIBUTE Processes purchase orders that are received via EDI, fax, and email. Responsible for order management, ensuring orders are set up to ship complete and on time depending on availability. Responds to customer order status inquiries, submits purchase order correction requests, and provides product availability information via phone, email and fax. Additionally, you will: Provide customer service via email and over the telephone for all regions. Partner with Sales and Service Managers to resolve customer order inquires and issues. Basic customer service skills including processing order requests via email and fax. Submits purchase order correction requests. Provides product availability and pricing. Knowledge of EDI and other order processing functions and procedures such as creating SOPs for order processing. Processing credits and rebills as required. Proactively communicate on availability issues for urgent requests. Work closely with the Order Trafficking team to facilitate customer on time shipments. Function as a back-up CFL Advocate for other regions when necessary. Perform other duties as assigned. WHAT WE SEEK Must be able to work with limited supervision in a fast-paced environment and have the ability to multi-task. Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims. Good written and pleasant verbal communication skills.

Requirements

Must have 2 years of experience delivering customer service with a positive attitude and cheerful disposition.
Must be able to type 50 WPM.
Must be able to work with limited supervision in a fast-paced environment and have the ability to multi-task.
Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
Good written and pleasant verbal communication skills.

Responsibilities

Processes purchase orders that are received via EDI, fax, and email.
Responsible for order management, ensuring orders are set up to ship complete and on time depending on availability.
Responds to customer order status inquiries, submits purchase order correction requests, and provides product availability information via phone, email and fax.
Provide customer service via email and over the telephone for all regions.
Partner with Sales and Service Managers to resolve customer order inquires and issues.
Basic customer service skills including processing order requests via email and fax.
Submits purchase order correction requests.
Provides product availability and pricing.
Knowledge of EDI and other order processing functions and procedures such as creating SOPs for order processing.
Processing credits and rebills as required.
Proactively communicate on availability issues for urgent requests.
Work closely with the Order Trafficking team to facilitate customer on time shipments.
Function as a back-up CFL Advocate for other regions when necessary.
Perform other duties as assigned.

Benefits

2 weeks of paid vacation
9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
11 paid Holidays
Full range of health benefits including medical, dental & vision, short & long-term disability
401(K) matching (100% of first 3% contributed, 50% of the next 2%)
Health and wellness programs / gym reimbursement
Educational assistance up to $7,000 per year
On-site self-service café / free gourmet coffee stations
Company sponsored FUN events!
Generous product discounts