Order Planning Specialist I

Massimo Zanetti Beverage USA•Suffolk, VA

About The Position

The person in this role will be responsible for providing analysis, support, and problem-solving strategy for MZB business accounts totaling $500 mm plus in sales. The Order Planning Specialist acts as a liaison of information and first point of contact between Production Planning, Operations, Logistics, Sales team, and external customers as it relates to all orders. Essence of Role: Ensure customer requirements are met with timeliness and accuracy, based on planning and alignment with internal teams.

Requirements

BA/BS degree preferred or equivalent work experience.
2-3 years’ experience in supply chain and logistics and/or customer facing role strongly desired.
Demonstrated strong internal and external customer focus.
Strong and logical analytical and problem-solving skills.
Excellent organizational and interpersonal skills with the ability to prioritize work and meet deadlines.
Ability to multitask and work in a fast-paced environment with a sense of urgency.
Proficient in computer skills, including Excel, Outlook, and ERP systems.
Experience in logistics, supply chain, or customer service roles.

Responsibilities

Review and coordinate inventory coverage of customer orders daily via running/editing/organizing reports and adding details, reviewing different inquiry programs within ERP.
Handle logistics coordination to ensure timely and accurate order fulfillment daily.
Analyze and plan order logistics to optimize efficiency daily.
Collaborate with production planning to align order fulfillment with production schedules via daily meetings, emails, phone, and Teams.
Manage soft and hard item transitions (go tos) within designated processes according to circumstances surrounding the item change.
Effectively interface with customers, sales, logistics and supply chain management to coordinate and communicate critical information.
Facilitate orders going out both on time and in full.
Address customer inquiries and resolve issues related to order status, product availability, and logistics.
Generate and analyze reports on order fulfillment, lead times, and other KPIs.
Facilitate inventory related questions, concerns, inconsistencies, etc with appropriate parties.
Facilitate review and potential sale of aging inventory within reasonable approved timelines.
Research root causes for under delivering to customer expectations and devise and execute action plans to resolve reoccurring issues.
Facilitate connections both internally and externally between divisions/departments to direct requests accordingly.
Work within multiple systems both internal and external, Outlook, Teams, Excel, and more to make decisions and/or communicate pertinent information.
Perform other tasks assigned by Order Planning Supervisor.