Order Management Specialist

ABB LTD•Mebane, NC

31d•Hybrid

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. Your role and responsibilities: As the Order Management Specialist, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions. This is a hybrid position. Successful candidates can be located in any of the following locations: Lake Mary, FL, Houston, TX, or Mebane, NC. This role is contributing to the Electrification Distribution Solutions (ELDS) in North America. Main stakeholders are external and internal customers, project management and engineering, supply chain, project operations management, etc.

Requirements

Bachelor's degree with 5+ years of experience in a project execution environment.
You are immersed in and enjoy working with SAP, MS Office tools, Power BI, etc. and excited about the Data Centers, Oil & Gas, Utilities/Renewables and other market segments.
You are driven by a passion for collaboration, guided by curiosity to believe there is a better way, and grounded in care for our customers, our people, and the environment. You also demonstrate the courage to take action and responsibly manage the outcomes.
You are at ease communicating in English. Spanish optional.
You hold current U.S VISA/work permit or green card.

Responsibilities

Owning handoff to delivery of Non-Complex Material or Engineering orders (order entry to closing)
Ensuring clean order entry as per the relevant requirements, including prices, quantities, dates, customer, and company data, etc., enabling seamless order execution in the system.
Ensuring alignment between Customer PO, SPINE order, and project FCM to create/transmit or update project deliverables in SPINE and SAP.
Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
Analyzing statistics, including forecasting, pacing, accounts receivables, invoicing plan, open orders, change order entries, etc., using available tools and collecting relevant information.
Creating and maintaining Material Master along with Source and Vendor records in SAP.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.