Order Management Specialist (Customer Service)
About The Position
Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is a leading manufacturer of mission-critical and engineered components for the electric utility, telecommunications, and civil markets. Established in 1986 as a subsidiary of a larger parent company, MPS has grown substantially and now operates as a standalone company. A dedicated workforce of over 1,600 team members worldwide, MPS is renowned for its commitment to quality, responsiveness, and safety. Our focus on vertical integration ensures the highest standards across our product lines. We operate nine production facilities across North America and continually invest in our manufacturing capabilities to better serve our customers. At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative. Headquartered in Fort Mill, SC, MacLean Power Systems (MPS) is a global leader and standalone manufacturer of mission-critical components for the electric utility, telecommunications, and civil markets. At our Mankato, MN facility, we are a leading force in the metal casting industry, building the components that move, feed, power, and heal the world. When you drive to work, you pass over 100 iron castings that we proudly helped create. Our Culture: We embody respect, openness, collaboration, personal growth, and entrepreneurship. We are also deeply committed to excellence in Environmental, Health & Safety through our Mission Zero initiative. We are strongly committed to exceeding our customers’ expectations through our agility. At MPS-Mankato, we don't just offer jobs; we offer careers that involve developing technical skills, mastering technologies, and discovering opportunities for growth. The Role: More Than Just "Service" At MPS Mankato, we don't solely answer phones; we oversee the lifecycle of the components that power the world. We are seeking a process-driven Order Management Specialist to take ownership of the technical aspects of our customer relationships. In this role, you aren't reading from a script. You serve as the central connection between our clients, our foundry, and our external vendors. You will handle complex orders in our ERP system, coordinate "Value-Added Services" (such as painting, heat treating, and machining), and ensure every shipment's logistics are accurate. If you enjoy analyzing data, solving supply chain challenges, and managing intricate workflows, this is the right career for you.
Requirements
- The "Order Management" Mindset: You are detail-oriented and understand that a small data entry error can cause big problems down the line. You are comfortable verifying complex documentation.
- Manufacturing Experience: You understand how a product moves from a raw casting to a finished part. Experience with Bills of Lading (BOL), ERP systems, or industrial logistics is highly preferred.
- Tech-Savvy: You are proficient in Microsoft Office and comfortable navigating database systems.
- Education: High School Diploma required; Associate’s degree in business or related field preferred.
Nice To Haves
- Manufacturing Experience: You understand how a product moves from a raw casting to a finished part. Experience with Bills of Lading (BOL), ERP systems, or industrial logistics is highly preferred.
- Education: High School Diploma required; Associate’s degree in business or related field preferred.
Responsibilities
- Technical Order Management: Review and analyze incoming Purchase Orders for accuracy before entry. You will be responsible for maintaining data integrity within our ERP system, ensuring routing instructions, terms, and ship-to information are accurate.
- Supply Chain Coordination: Manage "Value-Added Services" by issuing purchase orders to our external partners for painting, heat treating, and machining. You will track these parts and manage vendor relationships to ensure on-time delivery.
- Logistics & Scheduling: Prepare and monitor production schedules to ensure accuracy. You will assist shipping operations by coordinating pickups and expediting logistics to meet deadlines.
- Complex Problem Solving: Serve as the primary professional contact for B2B clients, resolving complex inquiries regarding engineering changes (ECRs), inventory levels, and production timelines.
- System Administration: Maintain the "Product Master" data, manage tooling orders, and process Advance Shipment Notices (ASN) and daily invoicing.
Benefits
- Competitive pay: $19.23 - $26.44 per hour
- Great benefits: Health, dental, vision, 401(k) with company match, paid time off, and more
- Growth opportunities: Advance your career with cross-training and tuition reimbursement
- A strong company culture: We value integrity, innovation, and our people. We're committed to giving back to the community and creating a positive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
