Order Management Specialist
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Order Management Specialist interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support. This position reports to Senior Manager, Customer Service, and is part of the Customer Service team located in Marlborough, MA and will be an on-site role.
Requirements
- High School Diploma or GED
- At least 1 year of related work experience including but not limited to; data entry skills to quickly and accurately review and input data
- At least 2 years of experience in customer service
- Excellent written and verbal communication skills and professional demeanor; demonstrated computer proficiency.
- Strong ability to follow and adhere to procedural guidelines; aptitude for interpreting customer inquiries/problems.
Nice To Haves
- Oracle (or similar ERP), Salesforce and MS Office.
Responsibilities
- Act as a focal point for customers via email and phone.
- Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities.
- Ability to review and comprehend purchase orders, proposals and sales agreements along with providing customer-related reports to management, sales and customers as needed/required.
- Respond to and/or research customer concerns/inquiries with urgency and accuracy.
- Demonstrate basic problem-solving skills through an investigative approach and provide solutions to problems in situations that are atypical or infrequently occurring.
- Execute all tasks assigned by the manager diligently, on schedule and to the highest standard.
- Work with team members to achieve daily, weekly, and monthly targets understanding that their teams’ success is their own success and they share responsibility when their team experiences difficulties.
Benefits
- Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
