Order Management Specialist

Forged Fiber 37 • Dallas, TX

2d • $80,000 - $120,000 • Onsite

About The Position

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence. The Role The Forged Fiber 37 Order Management Specialist supports the execution of end-to-end dark fiber orders by managing submissions, tracking milestones, coordinating activations, and maintaining accurate system-of-record documentation. This role works closely with the Order Management Lead, vendors, and internal cross-functional teams to ensure timely delivery, clear communication, and operational accuracy throughout the order lifecycle. Work Location : Dallas TX

Requirements

• Bachelor’s degree in business, Telecommunications, Operations, or a related field (or equivalent experience).
• 2–5 years of experience in order management, provisioning, or telecom operations.
• Experience working with order management systems (e.g., EASE, VFO, or similar platforms).
• Strong organizational skills and attention to detail.
• Ability to manage multiple orders and priorities in a fast-paced environment.

Nice To Haves

• Experience supporting dark fiber or fiber network services.
• Familiarity with vendor provisioning processes and SLA-based delivery models.
• Experience working cross-functionally with network, construction, and operations teams.
• Strong Excel, reporting, and data tracking skills.

Responsibilities

• Order Submission & Processing · Submit and manage dark fiber orders in vendor and internal systems, including EASE, VFO, and other order management platforms. · Ensure order accuracy, completeness, and compliance with vendor and internal requirements. · Monitor order acknowledgments and confirm acceptance with vendors.
• Weekly Stat using & Milestone Tracking · Track order milestones from submission through activation and closeout. · Maintain detailed order status trackers and dashboards. · Provide weekly status updates to the Order Management Lead and cross-functional stakeholders.
• Escalations & Follow-Ups · Proactively identify stalled or at-risk orders and initiate follow-ups with vendors. · Support escalations by gathering facts, documentation, and timelines. · Coordinate with the Order Management Lead on higher-severity or recurring issues.
• Activation Coordination · Coordinate service activation activities with vendors, network operations, and internal teams. · Validate readiness for activation, including testing, turn-up schedules, and documentation. · Confirm successful activation and handoff to operations teams.
• Documentation & System-of-Record Updates · Maintain accurate and up-to-date order records across systems of record. · Ensure contracts, LOAs, circuit IDs, milestones, and delivery details are properly documented. · Support audit, reporting, and forecasting needs through data accuracy and consistency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level