Order Management Specialist

Caltrol

9d•$21 - $24•Onsite

About The Position

Caltrol is more than a leader in the sales and distribution of industrial process automation products. We bring over 90 years of industry experience delivering high-quality solutions focused on control, reliability, safety, and optimization. We also offer consulting, engineering, service, and support for projects of all sizes and complexities. Our customers span a wide range of industries across Arizona, California, Hawaii, and Nevada. As a member of the Emerson Impact Partner Network, we combine strong local expertise with Emerson’s global reach and scale. We take pride not only in the quality of our work but also in our people, especially our employee-owners!

Requirements

High school graduate or GED equivalent.
At least one year in customer service or previous experience in an order management position.
Strong verbal and written communication skills, with the ability to effectively interact with customers and internal teams.
Proficient with Microsoft Office products.
Flexibility to work overtime as needed to support business demands.

Nice To Haves

Data entry experience in ERP systems is preferred but not required (We will train!)
Some knowledge of manufacturing is a plus!

Responsibilities

Enter, update, review, and maintain customer purchase orders via Caltrol’s ERP system (IFS) and into external vendor business systems.
Proactively maintain assigned open orders reports.
Create and process RMA’s (return material authorizations).
Collaborate with customers and internal teams to ensure both customers’ and Caltrol’s requirements are met.
Maintain a high level of accuracy and attention to detail across all tasks.
Manage post-order activity, ensuring a seamless customer experience.
Deliver excellent customer service by providing a positive customer experience through task ownership, accountability, consistency, and timely follow-up.
Back up for receptionist as needed.

Benefits

Profit-sharing opportunities
401(k) with employer match
Generous paid-time off +12 paid holidays
Medical, Dental, Vision – all effective 1st day of the month after your hire date
Free and unlimited virtual care access to a dedicated physician through AstroDoc
HSA (with employer contribution) + a FSA
Company-paid life insurance
Company paid short-term disability
Wellness benefits, including gym and on-demand fitness discounts
Pet discount program – because pets are part of the family
Student loan repayment match program
Tuition/education reimbursement
Professional development opportunities because we believe in investing in greatness.