Order Management Lead

Harness•Boston, MA

3d•Hybrid

About The Position

The Order Management Lead at Harness plays a critical role in driving our sales success by ensuring efficient and accurate deal processing. This role is responsible for the execution and processing of sales orders, ensuring timeliness and accuracy, while working closely with Sales, Deal Operations/Desk Desk, Legal and Finance. The ideal candidate is highly detail-oriented, thrives in a fast-paced environment and can independently manage complex order scenarios while maintaining clear communication across stakeholders.

Requirements

Bachelor's degree in Business, Finance, or related field
5+ years of experience in Order Management, Billing, Deal Desk or related roles, with a strong preference for those who have worked in the software/tech industry.
Excellent organization skills and attention to detail.
Strong track record of meeting deadlines, problem-solving skills and resolving queries.
Ability to work independently and as part of a dynamic fast-paced environment.
Excellent communication and listening skills.

Nice To Haves

Proficiency in Salesforce and CPQ systems in a plus.

Responsibilities

Order processing:
Review order documents (Contracts, Purchase Orders) and sales orders entered in our sales system (Salesforce) and ensure that pricing, terms, products, and other order details are accurate
Process the closing of these sales orders accurately and on a timely basis
Maintain clear and timely communication with stakeholders on order status and fulfillment progress.
Order Provisioning:
Responsible for the license fulfillment/provisioning of orders.
Cross-functional Collaboration
Work closely with Sales, Deal Operations/Deal Desk, Legal, Finance and other teams
Communicate order discrepancies and errors to Sales and other teams and work together to find a solution.
Metric and Reporting:
Develop and maintain order processing metrics, identify trends, and provide actionable insights to leadership, with the goal of continuous improvements.
Process Optimization:
Continuously improve order processing processes, tools, and workflows to enhance efficiency.