Order Management - Isolation & Actuation

John H. Carter Company•Baton Rouge, LA

51d

About The Position

Receive correspondence from external and internal customers which must be handled on a timely basis. Task will include entering purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders. Must be able to learn multiple software programs and follow detailed processes. Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed. Ensuring customer specific requirements are followed. Work with production and inside sales to ensure delivery is met. Accountable for an accurate backlog and shipped not invoiced report. Support JHC accounting department with problem invoices, returns, and general customer account information. Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times Attend and participate in required trainings Procure product and product information for customers and Inside Sales. Be a team player, and work well as group Accurately process and manage sales, purchase orders, and invoicing. This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected. Regular and predictable attendance is essential for this position.

Requirements

Must be able to learn multiple software programs and follow detailed processes
Multi-tasking and the ability to handle and manage interruptions is expected
Regular and predictable attendance is essential for this position
Be a team player, and work well as group

Responsibilities

Receive correspondence from external and internal customers
Enter purchase orders
Delivery expediting
Communicate with customer and/or vendor on order status
Learn multiple software programs
Follow detailed processes
Ensure all orders that shipped have invoiced
Remove invoicing constraints
Ensure customer specific requirements are followed
Work with production and inside sales to ensure delivery is met
Accountable for an accurate backlog and shipped not invoiced report
Support JHC accounting department with problem invoices, returns, and general customer account information
Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
Attend and participate in required trainings
Procure product and product information for customers and Inside Sales
Accurately process and manage sales, purchase orders, and invoicing