Order Management Engineer

Quest Global•Winston-Salem, NC

37d•$60,000 - $70,000

About The Position

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills As an Order Management engineer you will perform duties related to customer service including but not limited to direct customer inquiries, communications, problem resolution, quoting and order management.

Requirements

Bachelor’s Degree (BS/BA) in related discipline, or equivalent combination of education and experience.
2+ plus years of experience involving Customer interaction, coordination of work prioritization and successful demonstration of ability to work independently and with teams.
Candidates must have a very good grasp of Microsoft office programs and have basic knowledge of ERP systems. Experience in SAP a plus.
Candidates must have good verbal and written communication skills.
Excellent, demonstrated experience with computers and Microsoft Office software.
Requires strong problem solving and analytical skills.
Must have strong attention to detail and organizational skills.
Requires strong communication skills, both verbal and written.
Communication with internal customers to understand requirements and communicate process deviations.
Requires strict confidentiality in dealing with sensitive, private information, and possesses high professional ethics, dependability, good judgement, and ability to take decisive action.
Ability to willingly participate in a team environment to achieve departmental and organizational goals and objectives.
Ability to work with established deadlines and achieve goals/outcomes.

Nice To Haves

Experience in SAP a plus.

Responsibilities

Coordinate with internal and external customers demonstrating product knowledge
Manage details of customer orders from receipt through invoicing.
Review transactions for completeness and accuracy
Work closely with product line managers and engineering to determine technical scope of work for orders placed on plant
Coordinates daily activities with operations, quality, engineering, shipping/receiving to ensure orders are progressing to meet customer commitments.
Expediting of orders or proposals for customers as necessary.
Works with purchasing in scheduling requests for subcontract services at supplier facilities.
Maintain positive customer and interpersonal relationships, including telephone, correspondence and customer visits as required.
Provide customer correspondence such as schedule updates, quality issues, clarification of scopes of work and any/all information impacting customer deliveries.
Create/provide reports on customer centered metrics to upper management.
Create work instructions and SOPs of process and standards specific to plant
Perform other duties as directed.