Order Management Coordinator

Rolls-Royce • Mankato, MN

3d

About The Position

As an Order Management Coordinator, you will play an important role in supporting all sales teams by enhancing the customer relationship through order booking to financial order clearing. Core duties include assisting with managing customer inventory, monitor and evaluate all orders along with financial planning. Cross partnering with Logistics, Sales, Finance and Production to ensure the best customer service with flawless execution.

Requirements

• Applicants must be authorized to work for any employer in the U.S without sponsorship.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelor's degree in Business or Supply Chain Management and 3 years of experience in supply chain and/or distribution management; or 7 years of experience in supply chain and/or distribution management
• Willingness for domestic & international travel (10%)

Nice To Haves

• Knowledge of logistics, production processes and other techniques for maximizing the effective distribution of goods
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for order processing, and evaluation of customer satisfaction
• Knowledge of MTU products, policies and procedures
• Knowledge of diesel engine manufacturing
• Knowledge of IPAS and SAP
• Strong organizational, planning and follow up skills
• Good level of interpersonal skills with the ability to work effectively with others
• Good ability to work extended periods without supervision and good personal drive, with a can do attitude.
• Good analytical and problem solving skills and ability to make complex decisions
• Strong oral and written communication skills
• Proficient with PC and MS Office Suite

Responsibilities

• Provide responsive, accurate order management assistance for complex and non-standard orders.
• Assist with managing assigned accounts/segments for component deliveries and ensuring internal and external demands are met.
• Organize, track and communicate with Sales Managers, Project Management and Management regarding orders, customer activity, delays, and financial impacts.
• Support accurate monthly engine forecasting, along with production capacity planning and new order intake providing optimization and improvement.
• Assist with managing production slot allocation all customer groups in alignment with sales and operations, duties include organize and track order intake volume and slot availability.
• Assist with managing lead time requests under consideration all customer groups and strategic guidance.
• Coordinate with Project Management, Engineering, Production and Sales Managers to solve customers' order problems and change order implementation and tracking.
• Assist with developing and maintaining departmental order execution processes and compliance.
• Determine priorities and implement Continuous Improvement initiatives with respect to processes for orders, while maintaining detailed documentation as required.
• Support invoicing process for complex, non-standard orders assisting with invoicing, processing and reporting.
• Assist with maintaining sales order management internal control documents.
• Work closely with other departments to improve efficiencies and throughput and maintain positive working relationships.
• Occasionally prepare and present professional sales presentations.
• Keep company property clean, organized, operational and control expenditures.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required

Benefits

• Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
• Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.
• The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees