Order Management Associate
About The Position
As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives. A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn.
Requirements
- Strong organizational skills with keen attention to detail.
- Experience with Microsoft Office tools, particularly Excel.
- Ability to work independently and as part of a team.
- Competence in working with data and metrics.
- Candidates with administrative experience in a similar role are encouraged to apply.
Nice To Haves
- A business-related degree/qualification is desirable but not essential.
- A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn.
Responsibilities
- Produce accurate quotations based on customer requirements.
- Process sales orders and customer purchase orders.
- Verify data accuracy in quotations, orders, and invoices.
- Communicate with clients to obtain missing information or resolve inquiries.
- Maintain and update sales and customer records.
- Provide feedback from customers to internal teams to enhance services.
- Respond to customer inquiries promptly and professionally.
- Follow up with inactive customers to validate quotes and requirements.
- Adhere to company policies and procedures.
- Support and assist the Customer Account Team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
