Order Management Associate - Irving, Texas

PrimeSource Building Products•Irving, TX

2d•$22 - $25•Hybrid

About The Position

The Order Management Associate plays a key role in supporting customers, sales partners, and internal operations by managing incoming orders and ensuring accurate and timely fulfillment. This position requires strong communication skills, attention to detail, and a customer-first mindset. Why PrimeSource? PrimeSource Building Products is one of the largest distributors of building materials in North America — and we’re growing. Joining PrimeSource means being part of a team that works smart, wins together, and creates meaningful opportunities to build a long-term career.

Requirements

High school diploma or GED required; some college preferred
2+ years customer service or call center experience required
Proficiency in Microsoft Word, Excel, and Outlook
Professional appearance and demeanor
Positive attitude and willingness to learn
Effective time management and ability to multi-task
Ability to work in a fast-paced environment
Strong written and verbal communication skills
Ability to interpret written, diagram, verbal, and schedule-based instructions
Ability to troubleshoot and problem-solve with limited initial information

Nice To Haves

Manufacturing customer service experience strongly preferred
Retail or e-commerce channel support experience a plus
SAP ERP experience a plus
Bilingual English/Spanish a plus

Responsibilities

Receive and handle calls regarding new and existing customer orders
Provide superior service and assistance to customers and internal stakeholders
Prepare and provide pricing and sales quotes to customers
Process customer purchase orders received via email or fax
Create and send sales order acknowledgements prior to shipment
Provide updates on order status and fulfillment timelines
Support product-related inquiries from customers and sales representatives
Assist with customer returns or claims as needed
Maintain accurate customer records and system data
Provide inside sales support to Regional Sales Managers and Sales Representatives
Ensure timely release of orders to the warehouse for fulfillment
Assist customers and sales teams with order/invoice questions and shipment tracking
Process return authorizations and credits as needed
Gather documentation for freight claims or damaged shipments
Perform general office administration and customer service tasks
Support management with additional duties as assigned