Order Management Associate

Omega Bio-tek.•Norcross, GA

1d•Onsite

About The Position

The Order Management Associate is responsible for maintaining customer relationships with prompt, professional service by accurately responding to customers’ inquiries, processing orders, sample requests, and providing sales support.

Requirements

1+ years administrative, customer service, or equivalent experience
Ability to multi-task and work both independently and as part of a team
Ability to produce consistently high-quality results under tight deadlines
Strong attention to detail and organization
Resourceful, proactive self-start with the ability to think ahead
Excellent verbal and written communication skills
Ability to work well with colleagues at all levels
MS Office (Word, PowerPoint, and Excel)

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Process customer orders within the ERP system
Respond to routine customer requests via email, phone or mail
Support Sales Team through accurate and timely entry of sample requests
Assist customers by answering inquiries or directing to appropriate department
Follow up to ensure proper order fulfillment from entry to delivery
Work closely with Planning to facilitate the flow of information for orders
Ensure information is easily and effectively distributed across multiple departments in a timely manner
Maintain and update database with accurate customer data i.e. customer addresses, email address, contact name etc.
Collaborate cross-functionally with multiple departments throughout the company
Other administrative duties as assigned
Follow established company SOP and ISO Guidelines