Order Information Specialist

MillerKnoll • East Greenville, PA

75d

About The Position

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. GENERAL PURPOSE Responsible for overall order management flow of customer demand. Daily activity includes reviewing, entering, and editing varying types of customer orders. Works closely with the MillerKnoll Dealer network as well as internal departments to assure the quick release of orders to Scheduling via the order submission/order management process.

Requirements

• High School Diploma
• Two years’ experience in a position with exposure to customer service or customer relations
• Proficient with Microsoft office suite (Excel, Word, PowerPoint) as well as other Technology/ERP applications (ie: Oracle, SAP, JDE, Baan LN…)
• Good communication and interpersonal skills
• Possess organizational and time management skills to proactively manage daily work
• Superior problem-solving skills
• Able to embrace a changing work environment with ability to quickly adapt to new software
• Ability to work independently as well as in a team environment to support a successful dealer experience

Responsibilities

• Process customer orders with accuracy and in a timely manner. This includes both electronic and manual requests.
• Process Government orders and Commercial Direct Orders working closely with internal cross functional teams to ensure all GSA and Direct requirements are met.
• Analyze critical documents required for processing Government and Direct Bill Orders.
• Work closely with dealers and internal teams to resolve errors of multiple types in an efficient way ensuring timely acknowledgement of a customer order.
• Maintain an understanding of the Order Entry Systems and other supporting technology applications to ensure accurate processing of orders and requests.
• Maintain an understanding of products and processes as needed.
• Provide clear communication to dealer and internal teams.
• Performs additional responsibilities as requested to achieve business objectives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees