Order Fulfillment Specialist

Technogym S.p.A. • Jersey City, NJ

164d • $65,000 • Onsite

About The Position

We are looking for an Order Fulfillment Specialist to manage the end-to-end order processing cycle, from quote confirmation to billing. The Order Fulfillment Specialist is responsible for acknowledging orders quickly, confirming all details, and keeping customers informed every step of the way. In this role you will ensure compliance with internal policies, provide premium customer experience, and manage logistics and stock optimization. As a member of the Order Fulfillment & Logistics team you will collaborate closely with sales, be proactive about backlog management, and effectively handle customer inquiries. This role works out of our Jersey City offices and reports directly to the Order Fulfillment Manager.

Requirements

• Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
• Minimum of 2-3 years of relevant experience.
• Strong sense of accountability and ownership of customer needs.
• Excellent communication skills, both verbal and written, with active listening and empathy.
• Knowledge of ERP systems (SAP preferred) and CRM management.
• Analytical and structured approach with strong problem-solving skills.
• Exceptional time management and resilience
• This position is based out of our Jersey City offices and will require being on-site 5 days a week

Responsibilities

• Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions.
• Provide a premium customer experience by effectively managing customer journey touchpoints.
• Plan and manage “frictionless” deliveries through the logistic portal, including delivery date management, job assignment, and activity closure.
• Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement management.
• Maintain an accurate order portfolio (backlog), avoid expirations and collaborating with sales to minimize backlog slippage.
• Keep the CRM system up to date with relevant customer service information.
• Manage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries.
• Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues.

Benefits

• Comprehensive medical, dental, and vision insurance - eligible starting first day of employment
• 401k with company match -eligible starting first day of employment
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees