Order Fulfillment Specialist Subs

Technogym S.p.A. • Jersey City, NJ

10d • $65,000 - $70,000 • Onsite

About The Position

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!Your RoleWe are looking for an Order Fulfillment Specialist to manage the end-to-end order processing cycle, from quote confirmation to billing. You will ensure compliance with internal policies, provide premium customer experience, and manage logistics and stock optimization. This role requires close collaboration with sales, proactive backlog management, and effective handling of customer inquiries and TECHNOGYM CARE activities. This position reports to the Order Fulfillment Manager and works on-site at our Jersey City offices. Your Impact
Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions.
Provide a premium customer experience by effectively managing customer journey touchpoints.
Plan and manage “frictionless” deliveries through the logistic portal, including delivery date management, job assignment, and activity closure.
Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement management.
Maintain an accurate order portfolio (backlog), avoid expirations and collaborating with sales to minimize backlog slippage.
Keep the CRM system up to date with relevant customer service information.
Manage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries.
Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues.
About YouWhat you should bring:

Requirements

• Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
• Minimum of 2-3 years of relevant experience
• Strong sense of accountability and ownership of customer needs.
• Excellent communication skills, both verbal and written
• Knowledge of ERP systems (SAP preferred) and CRM management.
• Analytical and structured approach with strong problem-solving skills.
• Familiarity with local VAT and fiscal regulations.
• Strong time management skills
• Ability to work on-site 5x/week

Responsibilities

• Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions.
• Provide a premium customer experience by effectively managing customer journey touchpoints.
• Plan and manage “frictionless” deliveries through the logistic portal, including delivery date management, job assignment, and activity closure.
• Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement management.
• Maintain an accurate order portfolio (backlog), avoid expirations and collaborating with sales to minimize backlog slippage.
• Keep the CRM system up to date with relevant customer service information.
• Manage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries.
• Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues.

Benefits

• Annual salary of $65,000 - $70,000 commensurate with experience
• Comprehensive Medical, Dental, and Vision insurance - effective first day of employment
• 401k with company match - effective first day of employment
• PTO - vacation, sick time, and holidays
• Gym on-site for employee use

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees