Order Fulfillment Specialist

GE HealthCare•Noblesville, IN

About The Position

Customer focused position responsible for order management in a fast-paced environment. Seeking motivated candidates to plan and schedule orders with attention to detail. The role has moderate autonomy, requiring high levels of operational judgement. Job Description Roles and Responsibilities: Ensure first class Quotation/OTR process execution on customer quotations, order entry and or equipment/supplies/services delivery for assigned area. Ensure quotation/prospective order data quality and integrity before customer quotes/orders are entered into the system. Act as liaison/partner with Sales, Service and Customers to meet commitments and resolve issues. Essential Responsibilities Key responsibilities include: Responsible for driving the overall execution of the GEHC customer quoting /pre-order/order entry processes (meeting customer criteria, valid product configuration, valid pricing models, revisions, compliance with international and local trade rules and requirements). May include facilitating customer and opportunity creation in customer/order tracking databases. Implement quoting processes to facilitate and support the integration of new products and businesses. Act as key contact and liaison for internal (Sales, Service, Marketing, Finance, Engineering, Logistics, etc.) and corresponding external customers (direct and/or dealers) to ensure on time, high quality quote processing/order fulfillment, contemporary processing of customer related work and customer satisfaction. Work closely with field sales and service, marketing, commercial operations, finance/pricing analysts to resolve technical and process-related issues. Proactively resolve and escalate issues across functions regarding contract requirements promotions, new product releases to meet customer commitments and GEHC orders targets. Ensure all raised quality and customer complaint issues are handled through the proper quality processes and channels. Effectively manage and prioritize various projects with minimal supervision.

Requirements

High School diploma/GED and at least 1 year of experience in customer service or field support operations
Proficiency in computer skills in Microsoft Office Suite products
Ability to communicate using English.
Strong focus on customer care and satisfaction
Demonstrated ability to work under pressure and to meet deadlines and commitments.

Nice To Haves

Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it.
Excellent interpersonal skills strong verbal and written communication skills.
Excellent organizational, project management and time management skills, including multi-taking and ability to prioritize and meet deadlines, follow up and attention to detail.
Adaptable to multiple requests and daily changes.
Ability to interact effectively with all levels of a matrix organization, both internally and with external customers.
Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs.
High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others.
Experience with quotation and order entry systems tools (such as Cobra, eOM, Oracle, Cognos, etc.)
Basic understanding of ITO & OTR processes
Basic understanding of technical/medical equipment and services, preferred knowledge in applicable specific GE Healthcare care areas desired

Responsibilities

Ensure first class Quotation/OTR process execution on customer quotations, order entry and or equipment/supplies/services delivery for assigned area.
Ensure quotation/prospective order data quality and integrity before customer quotes/orders are entered into the system.
Act as liaison/partner with Sales, Service and Customers to meet commitments and resolve issues.
Responsible for driving the overall execution of the GEHC customer quoting /pre-order/order entry processes (meeting customer criteria, valid product configuration, valid pricing models, revisions, compliance with international and local trade rules and requirements).
May include facilitating customer and opportunity creation in customer/order tracking databases.
Implement quoting processes to facilitate and support the integration of new products and businesses.
Act as key contact and liaison for internal (Sales, Service, Marketing, Finance, Engineering, Logistics, etc.) and corresponding external customers (direct and/or dealers) to ensure on time, high quality quote processing/order fulfillment, contemporary processing of customer related work and customer satisfaction.
Work closely with field sales and service, marketing, commercial operations, finance/pricing analysts to resolve technical and process-related issues.
Proactively resolve and escalate issues across functions regarding contract requirements promotions, new product releases to meet customer commitments and GEHC orders targets.
Ensure all raised quality and customer complaint issues are handled through the proper quality processes and channels.
Effectively manage and prioritize various projects with minimal supervision.

Benefits

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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