Order Fulfillment Specialist

Blue Nile•New York, NY

3d•$21 - $22

About The Position

R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry’s ecosystem, including manufacturers, retailers, and consumers, through the brands Blue Nile and James Allen. We are looking for an Operations Manufacturing Specialist who will oversee a range of order processing tasks, including processing repairs, custom orders, and canceled orders. Additionally, The Order Fulfillment Specialist is responsible for managing and executing the end-to-end order fulfillment process with a high level of accuracy, efficiency, and accountability. This role requires a deeper understanding of order systems, inventory management, and cross-departmental coordination. The specialist serves as a key point of support for resolving complex order issues, improving processes, and ensuring a seamless customer experience.

Requirements

Minimum of 1 year of prior experience in a order processing, customer service or complex order management role
Strong attention to detail
Works with a sense of urgency
Clear communicator
Comfort with Microsoft word, excel, and general computer fluency
Excellent at following directions
2-3 years of relevant experience

Responsibilities

Oversee and manage the full order fulfillment cycle from receipt to completion
Review, validate, and process complex and high-priority orders in internal systems
Monitor order flow and proactively identify and resolve potential bottlenecks or delays
Track outstanding orders and address issues to prevent procurement and fulfillment delays
Identify, troubleshoot, and resolve order discrepancies, system errors, and fulfillment issues
Monitor and respond to new messages within the order management system in a timely manner
Review and process canceled orders, QC fails, Quick Fix, and HD orders
Serve as an escalation point for order-related issues, providing timely and effective resolutions
Partner closely with Customer Service, Production, Quality Assurance, and Shipping teams to ensure seamless execution
Coordinate the processing of repair requests and custom orders while maintaining service standards
Support inventory accuracy through cycle counts, audits, and discrepancy resolution
Maintain accurate and up-to-date records of order status and fulfillment activities
Train and mentor Order Fulfillment Associates as needed
Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs)
Prioritize urgent and high-value orders while maintaining precision, efficiency, and quality
Maintain a clean, organized, and safe work environment in compliance with operational standards