Order Fulfillment Manager

Aston Carter•San Jose, CA

2d•$30 - $40•Onsite

About The Position

The Order Fulfillment Manager is responsible for overseeing daily order fulfillment operations, ensuring timely, accurate, and efficient processing of customer orders. This role provides hands-on leadership to the fulfillment team, coordinates workflow, resolves operational issues, and supports continuous improvement initiatives. The Manager acts as a liaison between customers and internal resources, driving the fulfillment process and ensuring compliance with company policies and international trade regulations.

Requirements

Minimum 5 years of experience in order management, fulfillment, or similar operational support roles.
At least 2 years as a supervisor or team lead.
Strong understanding of order fulfillment processes, inventory workflows, and trade compliance.
Experience with import/export and international shipping (multiple countries preferred).
Dangerous Goods training/certification.

Nice To Haves

Experience with Oracle Cloud or similar ERP platforms.
Knowledge of lean principles or continuous improvement methodologies.
Background in medical devices, manufacturing, or regulated environments.
Experience with company implementations or start-up environments.
Ability to distinguish between internal customers, international warehouses, business partners, and direct customers.
Strong leadership and managerial presence; ability to keep morale high and foster positivity.
Professional interaction skills with internal and external customers.
Excellent organizational, time-management, and multitasking abilities.
Strong decision-making, problem-solving, and communication skills.
High sense of urgency, results-driven, assertive yet tactful.
Ability to thrive in a fast-paced, dynamic environment and adapt to change.
Willingness to work overtime and flexible hours to meet business needs.
Dependable, responsible, self-motivated, and eager to learn.

Responsibilities

Assist the Order Fulfillment Manager in mentoring, training, and supporting team members.
Oversee daily order fulfillment activities to meet customer requirements and maintain high service levels.
Manage end-to-end order processing, including purchase order review, order accuracy verification, and order entry into ERP systems (Oracle Cloud, Microsoft Dynamics GP, ASC).
Generate documentation and labeling for domestic and international shipments; coordinate shipments and pickups with freight forwarders.
Ensure compliance with IATA, DOT, IMDG, and Dangerous Goods regulations, including lithium battery shipments.
Serve as a point of contact for order-related inquiries, investigating and resolving fulfillment and shipping issues (short shipments, damaged goods, lost shipments).
Communicate with key departments to remove roadblocks and expedite orders.
Send tracking information and delivery notifications for prioritized shipments.
Support special projects and provide backup to the Order Fulfillment Manager, including running KPIs and reporting functions.
Maintain composure and professionalism when handling escalated customer issues.
Work additional or flexible hours during peak business periods (month-end, quarter-end).
Uphold company policies, procedures, and standards.