Order Fulfillment Associate Full Time

BJ's Wholesale Club • Manchester, NH

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members, making a real impact every day by helping families save on what matters most. The company is built on purpose and opportunity, offering a comprehensive benefits package designed to support team members' health, well-being, and future. The Order Fulfillment Associate, also known as an Omni Experience Ambassador, is responsible for performing general warehouse activities. This includes pulling merchandise from a pick list, moving merchandise from the sales floor to a staging area, using a handheld scanner to verify merchandise counts, updating merchandise locations, and operating equipment. The role involves working across all digital initiatives such as BOPIC (Buy Online Pick Up In Club), Curbside, Express Pay, and Ship from Club. Team members are expected to carry out job functions and responsibilities as assigned, support club policies and compliance, act with honesty and integrity, prioritize member needs, ensure a safe and positive environment, embrace inclusion and diversity, collaborate effectively, move with speed and agility, innovate, adapt, and maintain a friendly and positive attitude. They are also tasked with delivering service excellence to members, resolving concerns, and ensuring a safe and positive member experience. Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and Fast, Friendly Full, Fresh, Clean Club Standards is essential. The position requires maintaining a clean and organized environment, particularly within the OMNI Space and bin storage, and understanding how to access and interpret production and/or financial performance reports for the department. BJ’s Wholesale Club, headquartered in Marlborough, Massachusetts, operates over 250 clubs, nearly 200 BJ’s Gas® stations, and eight distribution centers across 21 states, serving more than 8 million members.

Requirements

• Regular, predictable, full attendance is an essential function of this job.
• Adherence to proper dress code standards.
• Ability to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.

Nice To Haves

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Perform general warehouse activities including pulling merchandise from a pick list.
• Move merchandise from sales floor to staging area.
• Use handheld scanner to verify merchandise counts and update merchandise locations.
• Operate equipment.
• Work within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA).
• Daily commitment to Fast, Friendly Full, Fresh, Clean Club Standards.
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD- Grand opening look daily.
• Maintain a clean and organized environment, inside the OMNI Space.
• Organize members orders used based on gold standards.
• Regularly clean and maintain storage bins based on safety standards.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.
• Process member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilize a handheld scanner device (RF) device to pick orders from the sales floor.
• Use handheld scanner device (RF) to verify merchandise.
• Move merchandise from sales floor to staging area.
• Communicate problems with inventory and/or equipment and communicate expired or short-dated items included on pick list.
• Communicate with club team when merchandise needs to be replenished.
• Work with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet all productivity requirements.
• Work with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follow operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Take responsibility for individual performance and work with club leadership on individual performance when metrics are not met.
• Securely package the order in accordance with standard operating procedures.
• Ensure the SFC area is neat, clean, and organized.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and makes determination on how to handle (via DDR or Membership desk).
• Maintain all club policies and procedures, including adhering to proper dress code standards.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed