Order Fulfillment Associate Full Time

BJ's Wholesale Club • Northborough, MA

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. This role is responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. The Omni Experience Ambassador will be working within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club.

Nice To Haves

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Carry out job functions and responsibilities as assigned, supporting the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for members and team members.
• Embrace inclusion and diversity, working together with collaboration and respect.
• Work as a team to achieve goals, moving with speed and agility, and innovating and adapting.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact, resolving and de-escalating member concerns.
• Ensure a safe and positive environment and experience for the members.
• Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA) and Fast, Friendly service.
• Work as a team to deliver GOLD club standards daily, maintaining a clean and organized environment, including the OMNI Space.
• Organize members' orders using bin storage based on gold standards and regularly clean and maintain storage bins based on safety standards.
• Understand how to access and read production and/or financial performance reporting for the department and see the connection between consistent execution and positive business impact.
• Process member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilize a handheld scanner device (RF) to pick orders from the sales floor and verify merchandise.
• Move merchandise from the sales floor to the staging area.
• Communicate problems with inventory and/or equipment and communicate expired or short-dated items included on pick list.
• Communicate with the club team when merchandise needs to be replenished and work to have merchandise pulled from the reserve area to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet all productivity requirements and deadlines, including key performance indicators.
• Follow operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Take responsibility for individual performance and work with club leadership when metrics are not met.
• Securely package orders in accordance with standard operating procedures.
• Ensure the SFC area is neat, clean, and organized, performing general housekeeping duties including removing trash and cardboard.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and make determination on how to handle (via DDR or Membership desk).
• Maintain all club policies and procedures, including adhering to proper dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees