Order Flow Coordinator, 1st Shift (On-site)

Lakeshore Learning Materials, LLC•Midway, KY

2h•Onsite

About The Position

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. The Order Flow Coordinator, 1st Shift is responsible for allocating orders, releasing work to the floor, balancing workflow and ensuring individual waves are correctly prioritized and managed to predetermined wave cycle times. In addition, they also assign and monitor fulfillment work including, staging, shipping, wave times and pick and pack assignments for various functions.

Requirements

Minimum a High School Diploma
Ability to multi-task in a fast-paced environment
Ability to problem solve and resolve errors
Proficient computer skills in Word and Excel required
Good communication skills, both verbal and and written
Must be able to handle multiple tasks and priorities
Ability to quickly and easily adapt to changing situations
Working knowledge of HighJump and Pyramid Controller software
Ability to work limited over-time, to include weekends as required

Responsibilities

Allocating orders
Releasing work to the floor
Balancing workflow
Ensuring individual waves are correctly prioritized and managed to predetermined wave cycle times
Assigning and monitoring fulfillment work including, staging, shipping, wave times and pick and pack assignments for various functions
Strong understanding and knowledge of WMS wave planning functionality to evaluate issues and maximize efficiencies
Creates batches of orders (waves) and releases to the floor based on priority levels, order types and ability to batch like SKU’s
Monitors released wave progress through the pick, QA, VAS, Replen, Pack and Ship process communicating with the respective functional Supervisor of any delays in processing
Ability to effectively communicate with all Managers and Supervisors
Creates dashboard management reports relating to wave cycle times, SLA performance and backorders
Provides feedback to Supervisors on issues impacting outbound order flow
Receives and manages order routing changes and edits from the company’s order desk and Customer Service
When required, force close waves and communicates proactively to the affected Supervisors
Monitors and responds to emails and phone calls in a timely manner