Order & Fabrication Support Associate — Industrial Distribution

The Viking Group•Kansas City, KS

About The Position

Join Viking’s Legacy of Protection For 100+ years, Viking has delivered fire protection solutions built on innovation, integrity, and safety. Your work here empowers customers who protect people and property worldwide. What You’ll Do Serve as the customer’s primary contact for pricing, availability, shipping, quotations, orders, returns, and credits. Coordinate seamlessly with Sales, Credit, Inventory Control, Warehousing, and the Fabrication Shop. Optimize shipments to reduce cost while meeting delivery timelines. Investigate and resolve order entry, shipping, and billing issues—own the outcome. Use technical understanding of products/services to streamline order flow. Drive incremental revenue via promotions and add-on suggestions at order placement. Maintain timely follow-up and keep customers informed on request status. Build strong service relationships with customers and suppliers. Complete assigned training and demonstrate competence per management expectations. Perform other duties as assigned. What You’ll Bring Clear, professional communication—written and verbal. 1+ year in customer service or sales. Computer savvy; JDE and HydraList preferred. Microsoft Windows and Office familiarity is a plus. Experience multitasking under time constraints (1+ year). Strong arithmetic skills (whole numbers, fractions, decimals, measurements). Blueprint and/or measurement reading skills preferred. Tools & Environment Enterprise systems: JDE Fabrication software: HydraList Industrial distribution setting with cross-functional collaboration Benefits Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401(k), Tuition Reimbursement, Fitness Center Reimbursement, Boot Reimbursement Proficiencies We Value Retail Sales Customer Service Measuring and Quoting Territory Sales Outside Sales Inside Sales Why Viking Grow your career in a place where your ideas are welcomed, your development is supported by structured training, and your work contributes to the protection of what matters most.

Requirements

Clear, professional communication—written and verbal.
1+ year in customer service or sales.
Experience multitasking under time constraints (1+ year).
Strong arithmetic skills (whole numbers, fractions, decimals, measurements).

Nice To Haves

Computer savvy; JDE and HydraList preferred.
Microsoft Windows and Office familiarity is a plus.
Blueprint and/or measurement reading skills preferred.

Responsibilities

Serve as the customer’s primary contact for pricing, availability, shipping, quotations, orders, returns, and credits.
Coordinate seamlessly with Sales, Credit, Inventory Control, Warehousing, and the Fabrication Shop.
Optimize shipments to reduce cost while meeting delivery timelines.
Investigate and resolve order entry, shipping, and billing issues—own the outcome.
Use technical understanding of products/services to streamline order flow.
Drive incremental revenue via promotions and add-on suggestions at order placement.
Maintain timely follow-up and keep customers informed on request status.
Build strong service relationships with customers and suppliers.
Complete assigned training and demonstrate competence per management expectations.
Perform other duties as assigned.