Order Expediter

Big Bolt • Bloomingdale, IL

2d • Onsite

About The Position

As an Order Expediter at Big Bolt LLC, you will play a critical role in ensuring customer orders ship on time according to agreed-upon lead times. This full-time position, located in Bloomingdale, IL, involves reporting directly to the VP of Sales. You will be responsible for coordinating across internal departments throughout the manufacturing process, proactively identifying at-risk orders, and maintaining clear communication with both sales representatives and customers. This is an excellent opportunity for someone looking to build a long-term career in manufacturing operations and customer support. Big Bolt LLC, established in 1977 and headquartered in Bloomingdale, IL, is an ISO 9001–certified specialty fastener manufacturer. The company focuses on producing non-standard, custom fasteners with market-leading turnaround times. Big Bolt values high-quality custom products, exceptional customer service, and continuous improvement, offering a collaborative, fast-paced environment.

Requirements

• Strong written and verbal communication skills
• Customer-focused mindset with a passion for satisfaction and follow-through
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Working knowledge of ERP and CRM systems
• Associate’s degree (Business Administration or similar preferred)
• Eagerness to learn the industry and grow within the organization

Nice To Haves

• 2+ years of customer service experience
• Prior experience in the fastener or manufacturing industry

Responsibilities

• Work closely with all departments to track work orders throughout the manufacturing process
• Use Big Bolt’s ERP system to monitor work order status on the shop floor
• Communicate with Purchasing regarding all outside service inquiries
• Proactively communicate with sales representatives regarding orders at risk of becoming past due
• Provide customers with timely and accurate order status updates
• Act as a central point of contact to ensure expectations are clearly communicated and managed
• Support continuous improvement efforts and assist with additional responsibilities as needed

Benefits

• Comprehensive Insurance Benefits – Medical, Dental, Vision, Life, Disability, and HSA
• 401(k) with Company Match
• Paid Time Off
• Stable, Team-Oriented Work Environment
• Career Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree