Order Entry Technician
About The Position
Are you compassionately committed to customer service? If so, we would like to hear from you! Synchrony Pharmacy, a subsidiary of Trilogy Health Services LLC, is seeking an Order Entry Technician. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization. Job SummaryAn order entry technician is responsible for accurately and efficiently entering customer orders into a company's system. They ensure that all order details, such as product type, quantity, pricing, and shipping information, are entered correctly. Additionally, they may communicate with customers to clarify order details or resolve any issues that may arise. Attention to detail, strong data entry skills, and excellent communication abilities are essential for this role.
Requirements
- High School / GED
- 1-3 years experience
- Board Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements.
Responsibilities
- Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
- Verifies and enters physician information into the system.
- Enters new medication orders and enters refills.
- Triage, correlates and distributes orders obtained from document imaging software.
- Receives and responds to customer complaints and/or issues.
- Forwards escalated concerns to the Order Entry Supervisor.
- Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
- Assists specified departments in the preparation and shipment of orders to designated locations.
- Evaluates inventory records to determine availability of requested medication.
- Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
- Answers phone calls from customers and provides customer services solutions.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
