Order Entry Technician

Synchrony Pharmacy Columbus•Columbus, OH

67d

About The Position

Order entry technician is responsible for accurately and efficiently entering customer orders into a company's system. They ensure that all order details, such as product type, quantity, pricing, and shipping information, are entered correctly. Additionally, they may communicate with customers to clarify order details or resolve any issues that may arise. Attention to detail, strong data entry skills, and excellent communication abilities are essential for this role.

Requirements

High School / GED
1-3 years experience
Board Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements.

Responsibilities

Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
Verifies and enters physician information into the system.
Enters new medication orders and enters refills.
Triage, correlates and distributes orders obtained from document imaging software.
Receives and responds to customer complaints and/or issues.
Forwards escalated concerns to the Order Entry Supervisor.
Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
Assists specified departments in the preparation and shipment of orders to designated locations.
Evaluates inventory records to determine availability of requested medication.
Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
Answers phone calls from customers and provides customer services solutions.
Other duties as assigned.