Order Entry Specialist

Aston Carter•Cicero, IL

12d•$24 - $26•Onsite

About The Position

As a Customer Order Specialist, you will play a crucial role in managing orders and ensuring customer satisfaction. Your primary responsibilities will include conducting system training sessions, preparing customer quotes, processing orders, and resolving accounts payable and receivable issues. You will also be responsible for tracking orders, expediting materials, and maintaining accurate records.

Requirements

1-3+ years of experience within customer service/order management
Account management
Order entry or management
Familiarity with MS Office
HS Diploma or GED Minimum

Nice To Haves

Experience with Microsoft Office
Strong communication skills
Ability to work independently and as part of a team

Responsibilities

Conduct ongoing system training sessions with the team.
Prepare and provide customer quotes.
Process non-stock orders within 48 hours and handle all emergency orders, including processing spot buy purchase orders to vendors.
Monitor and update order status, ensuring past due orders and two-week look-ahead dates are completed daily.
Perform daily sourcing activities.
Communicate upcoming projects to the team.
Resolve accounts payable and accounts receivable issues.
Request and process order revisions.
Review open orders regularly.
Expedite material, ensuring the team responds to customer inquiries within 45 minutes.
Work on OSD&D reports.
Track orders and maintain accurate records.
Complete and manage SMAA forms, providing alternate materials for discontinued items.
Fulfill SQAD requirements by obtaining necessary documents from customers for specific applications.