Order Entry Specialist

Illinois Tool Works•Piqua, OH

37d

About The Position

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. SUMMARY This position is responsible for providing exceptional customer service for Hobart Service Parts customers, through email and phone correspondence. This includes the ability to work with many customers on an ongoing basis and resolve a variety of customer service inquiries in a timely manner. Position requires strong problem-solving skills and ability to be consistently accurate.

Requirements

High school diploma or GED
Customer Service - highly professional demeanor with excellent communication skills.
Strong computer skills.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages).
Ability to comprehend specifications provided within orders and translate them to the desired parts per purchase orders.
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Must be dependable, have good attendance, be punctual, and have a positive attitude
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside of the organization.
Proficient with Microsoft Office Products to include Outlook, Word and Excel
Requires strong interpersonal skills working with internal and external customers
Be able to handle multiple priorities in a fast-paced environment
Possess a great attitude and professional demeanor
Proven ability to multi-task and work independently
Regularly required to stand; use hands to handle and talk or hear.
Frequently required to reach with hands and arms.
Regularly working on computer.

Responsibilities

Accurately manage customer purchase orders
Enter high volume of orders into system with minimal error rate
Follow communication procedures, guidelines and policies
Provide outstanding customer service through professional phone skills, emails and team involvement.
Continue to improve customer service experience, creating engaged customers.