Order Entry Representative

CadwellKennewick, WA
Onsite

About The Position

The Order Entry Representative partners with field Sales to enable purchases of Cadwell products. This role is expected to demonstrate a commitment to customer satisfaction and is based at company headquarters in Kennewick, WA.

Requirements

  • Associate degree in related field, or 2 years of related education/experience required
  • 2+ years of experience in customer service, sales or other relevant experience required
  • Pleasant, positive, patient, and helpful customer service skills
  • Communicate clearly and professionally through listening, speaking, and writing skills
  • Strong business math skills
  • Ability to read and interpret data and reports
  • Computer skills: MS Office and Google applications, query tools, and database systems and applications
  • Ability to complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
  • Must develop knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers
  • Attention to detail
  • Organized approach to work
  • Effective time management and follow-through

Nice To Haves

  • Bachelor’s degree preferred

Responsibilities

  • Professionally handle incoming requests, inquiries and orders from customers, and from the field
  • Process orders and changes in accordance with procedures
  • Work with multiple Cadwell departments to ensure that customer issues are resolved both promptly and thoroughly
  • Demonstrate professionalism and a positive, solutions-oriented approach when interacting with customers and co-workers
  • Stay current on Cadwell products and software, and proficient on use of internal systems
  • Provide backup assistance to receptionist as needed
  • Perform other duties as requested, directed, or assigned

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

Associate degree

Number of Employees

101-250 employees

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