Order Entry Representative

Cadwell•Kennewick, WA

13h•Onsite

About The Position

The Order Entry Representative partners with field Sales to enable purchases of Cadwell products. This role is expected to demonstrate a commitment to customer satisfaction and is based at company headquarters in Kennewick, WA.

Requirements

Associate degree in related field, or 2 years of related education/experience required
2+ years of experience in customer service, sales or other relevant experience required
Pleasant, positive, patient, and helpful customer service skills
Communicate clearly and professionally through listening, speaking, and writing skills
Strong business math skills
Ability to read and interpret data and reports
Computer skills: MS Office and Google applications, query tools, and database systems and applications
Ability to complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
Must develop knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers
Attention to detail
Organized approach to work
Effective time management and follow-through

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Professionally handle incoming requests, inquiries and orders from customers, and from the field
Process orders and changes in accordance with procedures
Work with multiple Cadwell departments to ensure that customer issues are resolved both promptly and thoroughly
Demonstrate professionalism and a positive, solutions-oriented approach when interacting with customers and co-workers
Stay current on Cadwell products and software, and proficient on use of internal systems
Provide backup assistance to receptionist as needed
Perform other duties as requested, directed, or assigned

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