Order Entry and Customer Care Coordinator (Temporary)
About The Position
Are you the kind of person who thrives on precision, loves helping others, and believes that behind every successful customer experience is a solution-driven coordinator? If so, we want to hear from you. ProEgg is looking for a motivated, customer-centric Order Entry and Customer Care Coordinator (Temporary Oct-Dec). You'll be the go-to expert for accurate input of customer orders, responding to inquiries, resolving customer concerns, and ensuring our customers' needs are met. You’ll work closely with sales, logistics, and support teams to deliver a smooth experience from order to delivery. What’s in it for you? A team that values communication and collaboration Start time 7:00 AM (some flexibility) Tues-Sat with afternoons off. c A company culture built on opportunity and continued improvement.
Requirements
- Excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to maintain good customer relations, including handling customer complaints in a professional and calm manner.
- Proficient computer skills, including word processing, spreadsheet software, and database applications.
- High School Diploma or equivalent required.
- 3-5 years in customer service setting preferred.
- Ability to lift 10-15 lbs.
- Ability to sit or stand for prolonged periods of time.
Responsibilities
- Receives and prepares requests from the sales team or customers for sales orders, price quotes, order adjustments and order cancellations.
- Builds rapport with customers and ensures they receive excellent customer service.
- Uses computer system to retrieve necessary customer information, inventory information and purchase order status.
- Provides pricing, shipping dates, anticipated delays, and other order information to customers.
- Drafts purchase orders and invoices.
- Works closely with the supply chain department to ensure customer orders can be met and in the specified time frame.
- Maintains files of active orders and updates with changes to orders.
- Accurately maintains customer accounts to ensure billing information is correct.
- Communicates effectively with sales, supply chain and accounting departments.
- Performs other related duties as assigned.
Benefits
- health, dental, vision, and life insurance
- 401k
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
