ORD General Manager - Cargo Operations (Aviation)

NFM & J LP•Chicago, IL

About The Position

Responsible for and leads all mail office and warehouse operations and administrative functions. In addition, supports all corporate and local initiatives to drive optimal performance at the station while promoting a safe environment for internal/external customers and preserving our corporate culture. Assures operations are compliant with all regulatory and corporate policies. Is actively involved in local airport cargo community. Responsible for managing all mail and mail freighter operations to include international, and military contracts.

Requirements

Bachelors’ degree or equivalent work experience
Seven years of professional experience, with at least five years of cargo service or related and two years as a manager with direct reports in the specific industry / functional area
3-5 years Mail Operations experience, freight, mail, interline, dangerous goods, and the movement of specialized commodities.
Excellent Communication skills
Ability to build teams with employees and possess excellent interpersonal skills
Ability to engage frontline Leaders and Cargo Employee population
Ability to lead and sustain continuous improvement environment and initiatives
Leadership Development Skills
Continuous Improvement experience
Required to work various hours, weekends and holidays as the operation requires
Up to 25% travel
Successful candidate must be able to clear a criminal history check to obtain and retain credentials necessary for position. Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs.
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor’s Degree in Business Administration or related field and 3-5 years management experience, with Airport Hub experience
Demonstrated leadership ability in large departmental environment
Scheduling and budget data
Project Management Skills
Business Administration/Organizational Acumen
Extensive experience in managing station cargo operations - mail and freight
Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, and other airline leadership
Business Management, Operations Management, experience managing field teams; influencing skills, finance
Proficient using MS Office applications
Skills; Business analysis, building strategic relationships, influencing, continuous improvement
Continuous Improvement, Six Sigma/Lean, process improvement
Experience working in an area that aligns to regulatory compliance and is regularly audited

Responsibilities

Oversee Mail Operations for Chicago, Illinois
Establish service standards for US Aviation Mail Contract and develop measurement tools to ensure standards are met
Ensures all Company and Governmental policies, procedures and mandates which include, but are not limited to safety, training, administration/payroll, staffing, leadership development, security directives, manuals, tariffs, CMIS, FAA, DOT, TSA, CBP and other contractual requirements and serve as SME for Operations interface with the FAA, DOT, TSA, USDA, CBP and OSHA
Meets Operations financial objectives with particular focus on handling cost per pound or kilo
Manage programs (such as ULD program and traffic management) to ensure rigorous, enforceable, and continuously improving service level agreements are being met, and drive high standards of service. Ensure station comply with all regulatory and compliance requirements and negotiate contracts as needed.
Oversee Mail Audit and Compliance including the Safety Management System (SMS)
Oversee operating system, customer relationship, and the Cargo IT platform for performance and change requests
Develop operating strategies that improve performance and enhance US Aviation’s reputation as a Mail Handler
Developer of the station financial and operational plans
Responsible to execute those plans and adjust as needed throughout the year to achieve corporate and local station goals
Maintain a positive interactive relationship with the United Mail team to assist and support in developing strategies and programs aimed to increase revenue, while reducing exposure to penalties/fines, claims and losses
Maintain authorized staffing levels to maximize performance for operational schedules
Maintain an Open-Door Policy to meet employee expectations
Manage overtime to meet authorized/budgeted requirements
Promote and maintain the Safety program
Coordinate, monitor and ensure compliance for all local, safety and regulatory training requirements
Maintain Operational Productivity levels for Mail Products, Front Dock, Mail, COMAT, International and Military
Monitor/maintain and ensure compliance for all Security Screening Directives
Ensure consistent and professional handling of OAL Contracts
Facility and GSE Management
Maintain and monitor all aspects of Corporate Compliance for the mail product, which includes but is not limited to all Regulatory programs (FAA, DOT, CBP, USPS, TSA, OSHA) as well as specific Import & Export compliance standards
Claims and Losses
Security screening (100% required)
Hazmat/Dangerous Goods training and compliance
Mail scanning and delivery performance
ULD airworthiness compliance
OSHA and safety compliance; Audit compliance
Internal / External Customer Interaction; Interfacing with customers, other department counterparts and peers