Full-Time Orchestral String Instrument Repair Technician

Menchey Music Service Inc•Hanover, PA

2d•Onsite

About The Position

Do you have a passion for music and helping others discover the joy of playing an instrument? Are you looking to grow your career in the music industry? Menchey Music Service has been supporting musicians, local communities, and schools with high-quality musical instruments, supplies, and education since 1936. Our mission is to provide exceptional musical products and services while fostering a love for music in students of all ages. We are currently seeking a Full-Time String Instrument Repair Technician to join our Repair team. Our Repair Shop plays a vital role in helping students, parents, and educators keep their instruments in top shape, and we’d love for you to be a part of our team! Our repair technicians use their expertise to help our local musicians get their beloved instruments back in good working order and to make sure every customer has a great experience when they take one of our instruments home. If you have experience in orchestral string instrument repair, we’d love to speak with you! You will be working at our Operations Center in Hanover, PA. Your typical schedule will be Monday through Friday with semi-flexible daytime hours.

Requirements

A minimum of two (2) years of experience in orchestral string instrument repair or an equivalent combination of education and experience (some formal repair experience required)
High School Diploma or equivalent
Successful completion of an on-site bench test to assess proficiency with carving tools, machine equipment, and repair techniques for string instruments
Basic proficiency in computer applications
Detail-oriented with ability to work independently and prioritize workload to meet productivity goals
Strong communication and customer service skills to interact professionally with customers, team members, and management while using good situational judgment and maintaining confidentiality
Ability to identify and implement workflow improvements to enhance department efficiency and productivity while exercising sound judgment and professional etiquette in all business interactions

Nice To Haves

Completed 2+ year degree or program in a music-related field preferred – for example: string repair or luthier apprenticeship
Management experience and/or leadership skills
Experience with Microsoft Office a plus

Responsibilities

Inspect, repair, and maintain all string instruments in our rental fleet, as well as customer repairs, while meeting industry and company standards for quality and productivity.
Support our daily operations, such as estimates, parts inventory, and rental return wipe-ups.
Work as a team to ensure everyone is trained and develop your own skills.
Drive continuous improvement by identifying opportunities to enhance department efficiency and workflow and assist with implementation of new policies and procedures

Benefits

Comprehensive health, dental, and vision insurance with optional Health Savings Account contributions
Optional supplemental coverage, including life insurance
401(k) retirement plan with company match
Paid time off: 6 paid holidays, 40 hours of flexible time, 40 hours of vacation, and 16 hours of personal time, as well as an accrual policy that includes increases based on seniority and year-to-year rollover.
Employee discounts on musical instruments and supplies
Ongoing opportunities for professional development and training

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