Oracle Support Intern

Global Partners • Waltham, MA

6d • $16 - $20

About The Position

Global is seeking a motivated and energetic Intern to join the Oracle Support Team in Accounting at Global. This internship program role will allow you to learn various aspects of utilizing Oracle as well as supporting our business users on their day-to-day business needs. You will provide some guided assistance in document creation, meeting organization and support while learning how to utilize different Oracle modules. The ideal intern candidate will be team oriented and thrives in a rapidly changing and highly collaborative support and operational environment. Strong attention to detail, tactical problem solving, and excellent analytical skills are all key attributes for this role. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. YOUR ROLE, YOUR IMPACT Collaborate and work with Oracle Business Support team in assisting business users' requests to resolve application or process issues. Assist and support various project initiatives for Oracle application to enhance business process for different Oracle modules. Prepare and maintain documentation to ensure that applications can be maintained and recovered. These include System Training Manuals, Testing, Policies and Procedure Documents. Create and execute scenarios in various test environments in support of production issue resolution. Work effectively with support team to uphold high standards for timely issue resolution and perform within SLA guidelines. Open and close request tickets through Service Now (Global Works) Assist in performing proactive monitoring system events, logs and alerts and ensure proper action in case of issues or failure. Assist in testing system configurations, patches, and enhancements in lower environment.

Requirements

• Interest in commercial real estate and/or infrastructure investing
• Strong organizational skills
• Familiar with Excell strong communication skills

Responsibilities

• Collaborate and work with Oracle Business Support team in assisting business users' requests to resolve application or process issues.
• Assist and support various project initiatives for Oracle application to enhance business process for different Oracle modules.
• Prepare and maintain documentation to ensure that applications can be maintained and recovered. These include System Training Manuals, Testing, Policies and Procedure Documents.
• Create and execute scenarios in various test environments in support of production issue resolution.
• Work effectively with support team to uphold high standards for timely issue resolution and perform within SLA guidelines.
• Open and close request tickets through Service Now (Global Works)
• Assist in performing proactive monitoring system events, logs and alerts and ensure proper action in case of issues or failure.
• Assist in testing system configurations, patches, and enhancements in lower environment.

Benefits

• We offer competitive salaries and opportunities for growth.
• We have an amazing Talent Development Team who create trainings for growth and job development.
• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead - We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees