Oracle Fusion Managed Services Lead

SmarTek21•Las Vegas, NV

About The Position

We are looking for a self-driven and hands-on Oracle Fusion Managed Services Lead who combines deep functional expertise across Oracle Fusion Cloud Applications (ERP, HCM, SCM) with strong capabilities in project delivery, service management, and client engagement. This role requires a player-coach who can operate at both strategic and execution levels, driving solution design, supporting complex issues hands-on, leading delivery teams, and owning client success. You will be responsible for planning, executing, and continuously improving Oracle Fusion services and projects, while ensuring alignment with business goals and delivering measurable value to clients. The ideal candidate brings a balance of functional depth, innovation mindset, structured project management, and strong stakeholder management, with the ability to scale delivery and build long-term client relationships. SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide. SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

Requirements

10+ years of experience with Oracle Cloud Applications with strong hands-on expertise in ERP, HCM, or SCM
Proven ability to configure, troubleshoot, and optimize Oracle Fusion modules
Strong experience in project/program management and service delivery
Demonstrated experience in planning, roadmap development, and continuous improvement initiatives
Excellent customer-facing and stakeholder management skills
Experience managing global delivery teams (onshore/offshore model)
Knowledge of ITSM tools (e.g., ServiceNow, JIRA) and SLA-based delivery

Nice To Haves

Oracle Fusion Cloud certifications (ERP, HCM, SCM)
Experience with Oracle EPM Cloud (Planning, Budgeting, Forecasting)
Background in consulting, and managed services programs

Responsibilities

Act as a hands-on functional leader across Oracle Fusion ERP, HCM, and SCM modules
Provide solution design, configuration guidance, and troubleshooting support for complex business scenarios
Drive continuous innovation and optimization, identifying opportunities to enhance business processes using Oracle Fusion capabilities
Lead planning and roadmap definition for enhancements, upgrades, and adoption of new Oracle features
Champion automation, AI-driven insights, and process standardization across Fusion applications
Stay current with Oracle quarterly releases and proactively recommend improvements
Own end-to-end delivery of Oracle Fusion projects, enhancements, and managed services engagements
Develop and manage project plans, timelines, resources, and budgets with strong attention to execution discipline
Lead program planning, sprint planning, and release management across multiple workstreams
Implement structured governance, risk management, and change control processes
Ensure delivery within scope, schedule, cost, and quality expectations
Drive transition planning from implementation to steady-state support with full accountability
Establish and run a scalable managed services model with clear SLAs, KPIs, and governance
Oversee incident, problem, and change management processes with a focus on rapid resolution and root cause analysis
Ensure high system availability, business continuity, and user satisfaction
Identify and implement continuous improvement initiatives to enhance service quality and efficiency
Drive delivery excellence across onshore/offshore teams, ensuring productivity and quality
Serve as the primary point of contact and trusted advisor for client stakeholders
Build strong relationships with business users, IT leadership, and executive sponsors
Lead regular governance forums (weekly, monthly, quarterly) with clear communication on delivery status, risks, and value realization
Translate business requirements into practical Oracle Fusion solutions
Proactively manage stakeholder expectations, escalations, and conflict resolution
Drive customer satisfaction, retention, and growth through consistent value delivery
Support pre-sales and solutioning with hands-on inputs into architecture, estimates, and delivery approach
Contribute to proposals, SOWs, and client presentations
Identify upsell and cross-sell opportunities within existing accounts
Build reusable accelerators, templates, and best practices to scale delivery