Oracle Fusion Field Service Implementation Director

PwC•Cincinnati, OH

About The Position

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As an Oracle lead to revenue at PwC, you will focus on working with Oracle's suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realisation and customer satisfaction. You will be responsible for implementing and configuring Oracle lead management, sales automation, marketing automation, and customer experience solutions to meet the specific needs of an organisation. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance long-term, short-term, detail-oriented, and big picture thinking. Make strategic choices and drive change by addressing system-level enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

Requirements

Minimum Degree Required (BQ) Bachelor's Degree
Minimum Year(s) of Experience (BQ) 12 year(s)
Proven track record of delivering large complex Oracle transformational programs
Experience leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation
Experience selling, executing, and leading all aspects of complex engagements within the Oracle product suite achieving on-time and on-budget delivery
Developing new market-differentiated Oracle solutions and leading proposal development efforts
Assisting clients in the technical implementation and support of Oracle application-packaged solutions to improve business processes, including but not limited to: Service Logistics, Oracle Fusion Service, Oracle Field Service, C2M, CCS, Revenue Management and Billing, Order Management, Subscription billing, Revenue Management (RMCS)
Demonstrated success in integrating Oracle Fusion Service to streamline and enhance field service operations, ensuring seamless connectivity between back-office systems and on-site service delivery.
Proven expertise in deploying Oracle Field Service Cloud solutions to optimize scheduling, real-time tracking, and predictive maintenance for field teams, driving improved customer satisfaction and operational efficiency.
Adept at aligning Oracle Fusion Service and Oracle Field Service Cloud strategies with broader digital transformation initiatives, fostering innovative service delivery models and delivering measurable business impact.
Demonstrating proven expertise and success with leading teams to generate a vision, to establish direction and motivate members, as well as create an atmosphere of trust, leverage diverse views, coach staff, to encourage improvement and innovation.
Demonstrates an intimate level of knowledge about the common issues facing PwC's clients of all Industries and Sectors.
Demonstrates proven expert-level abilities leading technical development efforts and off-shore development resources related to the Oracle product suite, including specialization in RICE (Reports, Interfaces, Conversions, Extensions)
Designing, implementing and supporting complex business processes in an Oracle environment
Designing, building, testing and deploying the technical components required for successful Oracle solutions
Developing and sustaining deep client relationships using networking, negotiation, and persuasion skills to identify and sell potential new service opportunities
Preparing and presenting complex written and verbal materials
Defining resource requirements, project workflow, budgets, billing and collections