Oracle Financials Cloud Functional Lead
About The Position
Position is for a Functional Professional, with implementation background in Oracle Cloud Financial Applications. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer. Position is for a Support and/or Implementation Analyst with a background in Oracle SaaS Suite of products preferred in Financials ERP application modules and business processes Responsible for business requirements, gap analysis, functional workshops, design documents, set up documentation, configuration, business test scenarios and more important work with technical team on CEMI/RICE objects. After post go-live provide customer production support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The key skills used daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premises customers. This work includes: Work directly with Customers for Advising on complex use of Oracle products Resolving highly complex and mission-critical issues Serve as Situation Manager on highly sensitive issues Formal mentoring for promoting the technical and professional development of others Creation/review of Knowledge Articles
Requirements
- 8+ years of experience in Oracle Finance/ERP Cloud implementation & support.
- Worked in 5 or more Oracle Finance Cloud implementation or support projects as a Functional consultant with at least 3 full implementation cycles as a Functional lead or SME at least 3 modules as a SME
- Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, PA, CST, FAH
- Candidate must have hands on experience minimum in any of the following 5 modules - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, FAH
- Should have Strong Financials business processes knowledge and concepts.
- Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud Financials.
- Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows.
- Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud Financials.
- Strong problem-solving skills.
- Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
- Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
- Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
Responsibilities
- Providing excellence in customer service support
- Diagnosis, replication, resolving Functional issues of complex and critical service requests
- Provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer
- Responsible for business requirements, gap analysis, functional workshops, design documents, set up documentation, configuration, business test scenarios and more important work with technical team on CEMI/RICE objects
- Provide customer production support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases
- Work directly with Customers for
- Advising on complex use of Oracle products
- Resolving highly complex and mission-critical issues
- Serve as Situation Manager on highly sensitive issues
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
