Oracle Cloud Service Delivery Manager - Associate Director - 67109411
About The Position
As a Service Delivery Manager, you will make an impact by ensuring consistent, high‑quality service delivery, proactively managing incidents, and maintaining strong client relationships to meet and exceed service expectations. You will be a valued member of our Oracle Practice and work collaboratively with clients, support teams, delivery leads to ensure operational excellence and service continuity. In this role, you will Act as the primary point of contact for clients, managing service expectations and ensuring effective communication on service performance and issues. Lead the coordination, prioritization, and resolution of service incidents, service requests, and operational escalations. Define, implement, and continuously improve service management processes and workflows to enhance efficiency and service quality. Track, analyze, and report on key performance indicators (KPIs) and service metrics. Identify potential risks to service delivery and implement mitigation strategies to ensure service continuity and compliance.
Requirements
- Strong experience managing support projects, including incident management and service task handling.
- Working knowledge of Cloud ERP environments and enterprise support operations.
- Experience in service governance, reporting, and operational oversight.
- Strong problem‑solving, coordination, and stakeholder management skills
- Proven ability to communicate effectively with clients and internal teams spread across in a distributed environment.
Responsibilities
- Act as the primary point of contact for clients, managing service expectations and ensuring effective communication on service performance and issues.
- Lead the coordination, prioritization, and resolution of service incidents, service requests, and operational escalations.
- Define, implement, and continuously improve service management processes and workflows to enhance efficiency and service quality.
- Track, analyze, and report on key performance indicators (KPIs) and service metrics.
- Identify potential risks to service delivery and implement mitigation strategies to ensure service continuity and compliance.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
