Optical Operations Support Manager

Shoptikal, LLC•Green Bay, WI

About The Position

With direction from the Regional Director, effectively stand in as the General Manager at specified locations for short-term assignments. Lead optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Support hiring, training, coaching and overall performance of the team. Work in partnership with Optometrist to drive positive business results, patient care and customer service. Specified locations and assignment duration are determined by varying circumstances.

Requirements

ABO/Shopko OCE Certification required within 12 months of hire/promotion/transfer
High School graduate or equivalent
Shopko Optical General Manager experience required
3-5 years optical or retail health operations experience
3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
Proven ability to lead, coach and build relationships in a professional environment
Able to direct and motivate a diverse teammate network
Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
Solid organizational and planning skills
Able to continuously monitor progress in relation to goal attainment
Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
Able to multi-task and remain flexible in an ever-changing environment
Demonstrate commitment to provide great customer service
Solid computer knowledge to include Microsoft Office Suite of programs
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Demonstrate physical agility (bending, twisting, reaching and pulling)
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development
Able to travel frequently (over 90%), overnight travel required

Responsibilities

Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
Act with urgency to complete tasks and respond to patients and customers
Drive optical initiatives through team by planning and scheduling appropriately
Identify opportunities to grow business
Develop business plans and follow up on actions to drive profitable sales
Provide overall General Manager leadership at specified locations
Support the hiring, development and training of optical teammates
Manage teammate performance
Ensure all key-carrier responsibilities are being completed including opening/closing the center and cash office
Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
Ensure center is compliant with all company HR policies and practices as well as federal and state laws and regulations
Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information
Provide and continuously model excellent customer service in all customer interactions
Provide appropriate direction and feedback to the team related to customer service
Dispense eyewear according to professional standards
Perform key-carrier tasks including opening/closing the center, cash office, and committing payroll