Optical Network Engineer - Hybrid

A.C. Coy•Pittsburgh, PA

1d•Hybrid

About The Position

A.C.Coy is currently seeking candidates for an Optical Network Engineer role. This individual will serve as a technical leader and escalation point for complex network incidents and customer issues, responsible for advanced troubleshooting, lab-based replication of network events, and driving resolution of service impacts. Our ideal candidate will have 5+ years of experience in networking or telecommunications and a strong understanding of optical fiber characteristics and IP transport principles. This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan.

Requirements

5+ years of Engineering experience in networking, telecommunications, or a related industry
Strong understanding of optical fiber characteristics and IP transport principles
Ability to participate in On-call rotation for 24/7 escalation support

Nice To Haves

CCIE Certification
Specific experience with ISP Network Automation
Bachelor’s degree in Engineering, Computer Science, or a related technical field
Proven expertise in MPLS, BGP, iBGP, OSPF, QoS, and Metro Ethernet technologies
Additional vendor-specific certifications (e.g., JNCIP, CCNP, JNCIE)

Responsibilities

Work cross-functionally with Product Management, Engineering, and Service Delivery teams to create, enhance, and support scalable, high-performance services
Monitor and analyze network performance and operational anomalies affecting end-customer connectivity
Serve as high level of escalation for customer technical support and NOC-reported alarms
Administer ISP core infrastructure, including Juniper and Nokia routers, DNS, web servers, and email servers
Design and implement customer IP/Transport network solutions including routers, switches, and firewalls
Lead and manage complex network projects, including hardware specification, testing, proof-of-concept development, and scheduling
Document and train Service Operations teams on network systems and operational procedures
Develop enterprise-grade ISP and Managed Service solutions tailored to customer requirements
Partner with Sales Engineering to streamline project workflows and engage with stakeholders on solution design and implementation
Support the development and launch of new network products and services