Optical Manager

Dakota Eye Institute•Bismarck, ND

6d•Onsite

About The Position

As the Optical Manager, you will oversee all aspects of Optical Services within the practice. Your responsibilities include leading staff, managing optical operations, and fostering a collaborative team environment. You will ensure the delivery of exceptional patient care by maintaining high standards in product selection, dispensing, and customer service. Additionally, you will be responsible for overseeing inventory management, maintaining compliance with optical service standards, supporting growth through marketing initiatives, and fostering positive relationships with patients.

Requirements

A minimum of three years of Optical experience and/or a minimum of two years of experience managing staff in a professional services retail setting is required.
A minimum of an associate degree is strongly desired, or equivalent optical management or retail management experience may substitute for education
Expertise in the technical aspects of optical, including glasses prescriptions, lenses, frames, and contact lenses
Knowledge of eyewear trends and technologies
Experience in managing inventory effectively
Computer proficiency in optical software, Word, and Excel
Demonstrated leadership capabilities
Excellent written and verbal communication skills
Commitment to providing exemplary customer service
Proven ability to inspire teams in achieving objectives and addressing patient requirements
Consistently ensures products and services adhere to the highest quality standards
Skilled at developing and implementing impactful marketing strategies
Strong time management abilities to prioritize effectively and achieve operational targets
Advanced problem-solving skills, including critical and innovative thinking and sound decision-making
Ability to communicate clearly with physicians, staff, and patients.
Capable of handling repetitive computer work, lifting boxes up to 40 lbs., moving displays, and organizing stock.
Close visual acuity required for data analysis and computer work.
Fine motor skills to adjust eyeglasses, handle small parts, perform eye measurements, repair frames and demonstrate proper lens-cleaning techniques to patients.

Nice To Haves

ABO Certification is preferred

Responsibilities

Optical Operations & Department Management: Direct all aspects of Optical Services, including workflow standards, departmental initiatives, financial performance, budget planning, and adherence to policies and procedures. Oversee departmental metrics, reporting, and audit functions.
Staff Oversight & Development: Oversee Optical and Contact Lenses department staff, including recruitment, onboarding, coaching, training, compensation, timekeeping, and performance management. Conduct regular staff meetings to discuss department goals, agendas, and foster open dialogue.
Marketing & Productivity: Develop annual marketing plans with internal and external strategies. Monitor and benchmark optical shop performance and productivity.
Resource & Inventory Management: Prioritize departmental resources such as staff, space, and equipment. Oversee inventory management procedures and agreements. Cultivate and maintain vendor relationships to ensure optimal supply and pricing.
Leadership Collaboration & Compliance: Work with the Leadership team to implement companywide initiatives, business directives, and policies, fostering a positive, patient-centered, and team-based environment. Ensure departmental compliance with regulations.
Education & Additional Duties: Partner with the CEO to provide education to Optometrists for seamless patient flow. Coach and direct Optical Supervisors and Operations Coordinator in implementing workflow decisions and optimizations and in monitoring departmental processes. Perform additional duties as assigned.