Optical Lab Manager

American Recruiting & Consulting Group•Richmond, CA

About The Position

ARC Group is Looking for a Leader in Optical Manufacturing ARC Group is seeking a dynamic leader to oversee all aspects of our Northern California Optical Manufacturing Lab in Richmond, CA. You will manage a team of 110 FTEs and 5 direct reports, producing 450K eyeglass orders annually. Your goal will be to optimize productivity while ensuring quality eyeglasses and high member satisfaction. Drive teams to achieve key metrics, including Turnaround Time (TAT), quality, first pass yield, and other member satisfaction metrics. Ensure compliance with safety rules, policies, procedures, and KP’s Principles of Responsibility. Identify opportunities and create action plans for improved efficiencies and productivity. Support employee engagement to fulfill our vision of service and quality excellence. Lead a 24-hour, 5-day-per-week manufacturing organization to support eyeglass manufacturing for Healthcare Northern California members.

Requirements

Bachelor's degree in Business Management, Business Administration, Science, Technology, Engineering, or Mathematics (STEM), or related field AND minimum eight (8) years of experience in an optical lab environment or directly related field OR Minimum eleven (11) years of experience in an optical lab environment or a directly related field.
Minimum one (1) year of experience managing operational or project budgets.
Minimum seven (7) years of experience in a leadership role with direct reports.
Minimum five (5) years of experience in optical manufacturing, computer-aided manufacturing (CAM), eyewear fabrication, or a directly related manufacturing field.
Business Acumen
Written Communication
Human Resources Practices and Programs
Applied Data Analysis
Accounting
Financial Acumen
Financial Plan Budgeting
Computer Literacy
Compliance
Inventory Control
Safety and Security Laws
Hazardous Materials and Chemicals
Medical Device Regulations
Optical Knowledge
Optometric Knowledge
Optical Equipment and Eyewear Manufacturing
Innovative Mindset
Interpersonal Skills
Time Management
Microsoft Excel
Instrumentation
Laboratory Equipment

Nice To Haves

Optician Certification from the American Board of Opticianry.
Six Sigma Green Belt Certification.
Manufacturing experience in Supply Chain Management.

Responsibilities

Create and advocate for developmental opportunities for others; build collaborative, cross-functional relationships.
Solicit and act on performance feedback; work with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement.
Pursue professional growth; hire, train, and develop talent for growth opportunities; strategically evaluate talent for succession planning.
Oversee implementation, adapt, and stay up to date with organizational change, challenges, feedback, best practices, processes, and industry trends.
Foster open dialogue amongst team members, engage, motivate, and promote collaboration within and across teams.
Delegate tasks and decisions as appropriate; provide appropriate support, guidance, and scope; encourage development and consideration of options in decision-making.
Manage designated units or teams by translating business plans into tactical action items; oversee the completion of work assignments and identify opportunities for improvement.
Communicate goals and objectives; incorporate resources, costs, and forecasts into team and unit plans.
Manage assets and resources by developing the strategic vision and direction for asset and inventory management.
Conduct budgeting and financial planning by driving the strategic direction of financial planning and budget management for the optical labs.
Ensure education and training by designing and presenting ongoing training programs in appropriate work methods for branch managers, opticians, contact lens fitters, and other staff.
Ensure member service and production quality by championing member satisfaction and defining standards for the provision of quality eyewear in a timely manner.
Ensure safety and compliance by directing and controlling long-term operations of the optical lab to ensure compliance with federal laws, regulatory requirements, safety policies, and procedures.