Optical Coating Systems Field Service Engineer

EssilorLuxottica•Brooklyn Park, MN

About The Position

Optical Coating Systems Field Service Engineer Ultra Optics has spent three decades perfecting back-side coating systems for ophthalmic lenses. As part of EssilorLuxottica—the global leader in vision care innovation—you will help customers across the globe deliver world-class coatings through precision machinery, advanced lens technology, and digital solutions. Discover more by following us on LinkedIn! Your week, imagined Monday morning, you arrive at an ophthalmic lab ready to stage, install, and commission a new Ultra Optics machine. By midday you’re verifying electrical, mechanical, and pneumatic subsystems, validating chemistry application parameters, and running test batches to prove process capability. Tuesday you train technicians—walking them through lab procedures like tinting, surfacing considerations, and proper cleaning protocols—before documenting everything in a thorough service report. Midweek, you pivot to remote diagnostics—fielding calls and emails with calm professionalism—then jump on a flight for an urgent on-site repair. Before the week wraps, you recondition a trade-in unit back at the shop, refine a service checklist to remove non-value-added steps, and book your next customer visit while staying within divisional travel goals.

Requirements

High school diploma, GED, or equivalent experience.
4+ years of hands-on technical/mechanical experience.
Strong aptitude across mechanical, electrical, and pneumatic systems.
Excellent communication; able to juggle multiple projects.
Customer-obsessed and comfortable with high-touch interaction.
Ability to lift and/or move over 60 pounds.
Close and color vision capabilities.
Willingness to travel by car and plane, including internationally.
Valid passport and driver’s license; insurable driving record.
Candidate must be a US person, this is defined as an individual who is: granted U.S. citizenship; or granted U.S. permanent residence ("Green Card" holder); or granted status as a "protected person" under 8 U.S.C. 1324b(a)(3)

Nice To Haves

Background in ophthalmic laboratory operations.

Responsibilities

Plan delivery, installation, validation, and on-site training for new equipment.
Provide phone and email troubleshooting with polished customer service.
Diagnose and repair equipment in the field; support lab procedures including tinting, addressing surfacing issues, and cleaning processes.
Understand mechanical, electrical, and pneumatic design and operation; grasp coating chemistry interactions and applications.
Prepare equipment for release to production; execute functional tests to confirm performance.
Complete clear service documentation covering repairs, process adjustments, and training delivered.
Repair and recondition used machinery; contribute to other shop tasks as needed.
Attend and demonstrate at optical industry trade shows.
Continuously improve methods to simplify work, eliminate waste, and reduce cost.
Keep a neat, safe, and organized workspace; uphold company and manufacturer policies; follow attendance and safety rules; protect proprietary and HIPAA-protected information.
Collaborate to balance workloads and meet deadlines; mentor less experienced teammates and participate in training.
Perform other duties as assigned.
Note: This role involves exposure to hazardous substances/chemicals and requires safety training. Travel includes regularly scheduled and unscheduled trips, which may extend beyond the lower 48 states and outside the US.