Optical Administrator
About The Position
The Optical Associate, Optician is responsible for attracting and retaining customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction. This role drives profitable store sales through a customer care culture, utilizing effective retail sales skills and the Total Customer Experience Model. Key duties include developing professional business relationships with Associates, Host, and Doctor, filling ophthalmic eyeglass prescriptions, and fitting and adapting lenses and frames. The associate will evaluate prescriptions, recommend specific lenses, coatings, and frames, and assist customers with frame selection and optical measurements. They are also responsible for conducting precise measurements, ensuring high quality through accurate pricing and realistic delivery times, and maximizing Managed Vision Care relationships and sales opportunities. Additionally, the role involves assisting with the timely implementation of approved Marketing programs and ensuring positive host relationships through participation and support, as measured by Patient Satisfaction Surveys. Other duties may be assigned by the Optical Manager.
Requirements
- If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
- Ability to sell through use of sales skills and accountability for sales results
- Experience and results with a retail or customer service establishment
- Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
- Success in store merchandising and attention to detail
- Minimum of 1-2 years of experience in related field
Responsibilities
- Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction
- Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model
- Develop professional business relationships with other Associates, Host, and Doctor
- Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames
- Utilize optical prescription, evaluate prescription in conjunction with customer's visual requirements
- Recommend specific lenses, lens coatings, and frames to suit customer needs
- Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
- Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
- Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
- Maximize Managed Vision Care relationships and sales opportunities
- Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives
- Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys
- Perform other duties as assigned by Optical Manager
Benefits
- VSP Vision benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
