Optical Administrator

VSP Vision Care • Cupertino, CA

1d • Onsite

About The Position

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction. Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model. Develop professional business relationships with other Associates, Host, and Doctor. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Requirements

• If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
• Ability to sell through use of sales skills and accountability for sales results
• Experience and results with a retail or customer service establishment
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
• Success in store merchandising and attention to detail
• Minimum of 1-2 years of experience in related field

Responsibilities

• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction
• Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model
• Develop professional business relationships with other Associates, Host, and Doctor
• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames
• Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements
• Recommend specific lenses, lens coatings, and frames to suit customer needs
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
• Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
• Maximize Managed Vision Care relationships and sales opportunities
• Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives
• Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys
• Other duties as assigned by Optical Manager

Benefits

• eligible bonuses and commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees