Ops & Tech Professional I

Aon Corporation • Alpharetta, GA

7h • $62,000 - $70,000 • Hybrid

About The Position

Aon is looking for a Operations & Technical Professional I in Alpharetta, GA !
The Operations & Technical Professional is responsible for supporting our clients by reviewing and managing exceptions that can occur from the processing of daily files. This position is hybrid, with required 3 in-office days per week located in Alpharetta, GA.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like:

Requirements

• 7+ years of business experience preferably in research and analysis
• Critical Thinking: has technical expertise to accomplish complex processes/tasks.
• Problem Solving: experience analyzing complex issues.
• Intermediate experience with Excel and SQL Server querying
• Strong organizational skills with attention to detail and accuracy
• Excellent communication: both written and verbal.
• Ability to work both independently and collaboratively within a team environment.

Responsibilities

• Work all exceptions from daily processing of client files and respond to user inquires in a timely manner.
• Timely escalation and ownership of production issues that needs heightened attention.
• Assess the production environment and recommend areas of improvement that can contribute to the stability of the production environment.
• Become the subject matter expert (SME) of your client's business processes and supporting systems.
• Interact and coordinate with multiple teams (Business Analysts, Operations Analysts, Fulfillment, and Development) on a regular basis and execute appropriate escalation of critical issues
• Communicate with clients to ensure alignment on exception resolution, as well as reporting on escalations status.

Benefits

• In addition to our comprehensive benefits package, we encourage an inclusive workforce.
• Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
• Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
• We offer a variety of working style solutions for our colleagues as well.
• Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
• As a result, at Aon, you are more connected, more relevant, and more valued.
• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
• Eligibility for benefits is governed by the applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level